Services
With our top-tier customer support and service, we are committed to providing you with the best vending management service in the market
Customer Service
Our Priority
We practice responsive vending management that can be reached and responds to requests and suggestions. You are important unlike big companies where you are just a number or you may not be important because you are not a big client.
As a growing enterprise, Machine Matrix cares about your trust. Which means that each client receives our personal attention. No endless telephone conversations with an automated system, that does not understand the reason for your call. You can speak directly with the owner, someone who is dedicated to the sale and is in it for the long term.
Contact us anytime and our superior customer service will connect you to fast and highly qualified technical support. From Chicago to private, commercial and public premises, we know who our clients are and what they need.
We will not pressure you with long term binding contracts! Your satisfaction is guaranteed or we will remove our machines.
Locations
We are a professional vending service operating in and around Chicago, including our closest neighbors in the cities of Gary and Hammond and their surrounding suburbs in Northern Indiana.
We can place and install our machines anywhere you like. Schools, hotels, canteens, parties, office buildings, warehouses, factories, trucking terminals… We service small locations as well, and that’s important because most very large vending services do not offer service to smaller premises like auto repair shops, auto dealerships, doctor clinics, gyms, apartment complexes…
Complete
Vending Management
At Machine Matrix, we care about your satisfaction, that’s why we offer complete management for your premises. We deliver an end-to-end solution. Whether you ask for a coffee machine in a small office or a whole system of drinks, snacks, food and coffee for a canteen, our Complete Vending Management is your answer. From the first measurement to stocking the last pack of chewing gum, to make sure all the screws are well tightened.
We listen to your needs, analyze and measure your spaces and exceed your expectations. It doesn’t matter if you need a single machine or a complete system. Our extensive experience helps us to better understand you.
We tailor your solution, which includes meeting the needs/desires of your location. We implement monitoring plan to ensure you always get your favorite snack or beverage!
Approximately one week later, our installers will travel to the selected location. We take care of delivering, installing and setting up the best machines for you, with the most advanced technology and the payment options you prefer. The installation process takes approximately two hours per machine. After completion, the machine is ready to use!
Who can resist another sweet? Encourage your partners, clients or users to consume as we will refill the inventory of your machines whenever necessary. No more fighting over the last soda bottle!
A bag of chips stuck in the machine? Never! Our technical service is concerned with preventing incidents and solving any hardware and/or software problem.
Free
Vending Machines
Are you worried about the pricing? Well, you shouldn’t.
We offer machine services free of cost without any hidden charges. Ask about our professional plans.
On Demand
Contact us if you already own a machine and need maintenance service, a spare part or would like us to take care of refilling your machine with products. Our customer service is looking forward to serving you.
Management
Specialty
Machines Management
We offer the same quality and attention to detail with recreational and retail services. If you want to have any of our machines in your facilities or events, Machine Matrix also provides you with the best free services.